Dealing with Difficult People BUS 9113

Online
OntarioLearn

OntarioLearn description: Understanding people and being able to work with them is one of the major keys to management and life success. In this course you will learn to identify and cope with some of the most difficult behaviours you may encounter. Topics include: personality styles, establishing rapport, body language, matching and mirroring techniques and the skills necessary to feel totally connected with individuals.

Note(s)

Course Delivery Method:

This is an OntarioLearn online course delivered via the OntarioLearn Portal. Teacher support will be available via email, and technical support will be available via phone.

Hours and Fees

Hours

30

Fee

$348

Course Sections

CRN:
F17188
Delivery Method: Online

Contact Information

Contact:

OntarioLearn Department

Some courses require you to purchase a textbook. The cost of the textbook is not included in the course fee unless otherwise indicated. If there is a textbook assigned for this course, it will be listed on the bookstore website.