Front office and guest services are the focal points of a hotel’s guest experience. Our Front Office Operations course explores the complexities of managing a front office department from financial, procedural and technological perspectives. Use industry software to further understand how to respond to hotel guest needs. Learn to enhance customer experience by providing seamless service delivery.
Course Delivery Method:
This is normally an in-class course but will be offered temporarily online via Blackboard Learn/Collaborate while college buildings are closed.