Next Generation Chatbot Solutions COMP 9733

Temporarily Online

Our Next Generation Chatbot Solutions course – offered in partnership with Three O Project Solutions Inc. – was developed to address in-demand chatbot solutions ("smart" customer-facing solutions that incorporate artificial intelligence and machine learning components) that can improve an organization's customer service, marketing, sales, internal user support, and training functions. The demand for chatbot solutions is fuelled by the digital transformation currently being undertaken by many businesses globally. Learn how to develop a chatbot application using a commercial software, how chatbots can be deployed to social media and how to connect them to corporate back-office systems like Salesforce. Hands-on exercises help you explore the components, approaches, challenges and key success factors involved in building a next generation chatbot solution. Study use cases – including your own that you bring to class – to gain the knowledge you need to potentially transform your organization and improve client experience, all while enjoying the chatbot-building experience. Intended for those without computer programming or technical knowledge, this chatbot course is suitable for analysts who are interested in developing human-facing solutions for their business.


Course Delivery Method:

This is normally an in-class course but will be offered temporarily online via Blackboard Learn while college buildings are closed.

Hours and Fees




(includes a non-refundable materials fee of $115)

Course Sections

There are no classes currently scheduled for this course; however, check back in case we develop additional schedules for the current academic year (through August 2022). If you would like to receive an email notification reminder when our fall term (September to December 2022) is released, complete our notification sign-up form.
Technology Department

Read about our textbooks policy, and remember that the Continuing Education attendance policy and closure dates differ from those for full-time college programs.