Service Excellence HOST 1147

Online Option

Our Service Excellence course teaches you the basic principles involved in delivering excellent customer service. Get the skills you need to successfully upsell to customers, handle difficult patrons, identify customer needs, sell yourself and show enthusiasm in service. Through team-based learning, examine quality assurance methods for assessing the effectiveness of a service environment and develop an understanding of the importance of service recovery.

Note(s)

Course Delivery Method:

This is normally an in-class course but will be offered temporarily online via Blackboard Learn/Collaborate while college buildings are closed.

Full Time Equivalent

HOST 1033

Hours and Fees

Hours

42

Fee

$334

Course Sections

There are no classes currently scheduled for this course. However, check back often to see if we have developed additional schedules for the fall term (through to December). If you would like to receive an email notification when our winter term (January to April 2022) is released, complete our notification sign-up form.

Contact Information

Contact:

Centre for Hospitality and Culinary Arts

Some courses require you to purchase a textbook. The cost of the textbook is not included in the course fee unless otherwise indicated. If there is a textbook assigned for this course, it will be listed on the bookstore website.