Our Service Excellence course teaches you the basic principles involved in delivering excellent customer service. Get the skills you need to successfully upsell to customers, handle difficult patrons, identify customer needs, sell yourself and show enthusiasm in service. Through team-based learning, examine quality assurance methods for assessing the effectiveness of a service environment and develop an understanding of the importance of service recovery.
Additional Information
Disclaimer: Continuing Education courses do not have a reading (intersession) week.
Full Time Equivalent
HOST 1033
Hours and Fees
Hours
42
Fee
$310
Course Sections
CRN:
S84859
Delivery Method:
On Campus
- Contact Information
- Contact:
- Centre for Hospitality and Culinary Arts
- Email:
- cehospitality@georgebrown.ca
- Phone:
- Location(s):