Our Service Excellence course teaches you the basic principles involved in delivering excellent customer service. Get the skills you need to successfully upsell to customers, handle difficult patrons, identify customer needs, sell yourself and show enthusiasm in service. Through team-based learning, examine quality assurance methods for assessing the effectiveness of a service environment and develop an understanding of the importance of service recovery.
Disclaimer: Continuing Education courses do not have a reading (intersession) week.
Full Time Equivalent
Hours and Fees
Delivery Method: On Campus
6:30 – 9:30 p.m.
- Contact Information
- Centre for Hospitality and Culinary Arts