Strategies for Fostering Client Loyalty BUS 9136

Online
OntarioLearn

OntarioLearn description: Goods and services are no longer adequate bases for establishing relationships with clients because clients attach an emotional connection to the products they use and to the businesses with which they interact. This course offers insights and ideas in order to create lasting and genuine customer relationships that will withstand the competitive overtures of other companies. Students explore the process of developing and sustaining client relationships that establish an emotional connection, manage difficult relationships (such as those that take place via technology or at great distances) and help to determine the pulse of client relationships.

Note(s)

Course Delivery Method:

This is an OntarioLearn online course delivered via the OntarioLearn Portal. Teacher support will be available via email, and technical support will be available via phone.

Hours and Fees

Hours

42

Fee

$433
$434

Course Sections

CRN:
S84694
Delivery Method: Self-directed Online
CRN:
F16638
Delivery Method: Self-directed Online
Contact:
OntarioLearn Department
Phone:
Location(s):

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