Our Telephone Communication course helps you master the effective telephone techniques you need to manage customer relations by exploring how customers behave and what they expect. Learn how to listen to customers, clarify their goals and objectives, and effectively gauge their wants and needs. Also learn good customer service techniques, telephone courtesy and professional call-centre practices. This communication skills course is ideal for those working in customer service or customer support settings, including front office reception or IT help desk roles.
Course Delivery Method:
This is a self-directed online course delivered via Blackboard Learn with continuous intake registration. That means this course does not have traditional start/end dates. You can register at any time throughout the year (24 hours a day, 7 days a week), and you will have 120 calendar days from the day you receive the online access/course materials to complete the course. Make sure to register in the section (CRN) with the Date(s) range that includes the date on which you plan to start the course (keeping in mind that you will receive your online access/course materials approximately a week after you register).